REFUND POLICY

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

RETURN ELIGIBILITY

To be eligible for a return:
- The item must be in the same condition as received
- The item must be unused, unworn, and unwashed
- Original tags and packaging must be intact
- Proof of purchase (order number or receipt) is required

Returns that do not meet these conditions may be refused.

HOW TO START A RETURN

To request a return, please contact us at:
[Support Email]

If your return request is approved, we will provide instructions on how and where to send your item.

Items sent back without first requesting a return will not be accepted.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and resolve it.

You may be asked to provide photo or video evidence for verification purposes.

NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalised products
- Personal care or hygiene products
- Hazardous materials, flammable liquids, or gases
- Sale or clearance items
- Gift cards

If you are unsure whether your item qualifies for a return, please contact us before purchasing.

EXCHANGES

We do not offer direct exchanges.  
The fastest way to receive a replacement item is to return the original item (once approved) and place a new order separately.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved:
- Refunds will be issued to the original payment method
- Processing time may take several business days, depending on your bank or payment provider

Original shipping fees are non-refundable unless required by law.

CONTACT

If you have any questions regarding this Refund Policy, please contact us at:
Email: [Support Email]